Refund Policy

Refund Commitment and Eligibility

A full refund may be requested without stating a reason within 60 days of the first payment. This commitment applies to the first valid order paid to QC VPN and does not require an explanation for discontinuing the service. The request must be submitted from the account associated with the order so the account, order, and payment records can be verified.

Monthly subscription data resets each month from the activation date. When an upgrade occurs mid-cycle, the price difference is calculated against the remaining days. If a first-payment order is upgraded during the refund window, the original order and upgrade record will be reviewed together to prevent the same service from being processed in separate parts. The number of devices, platform type, or selected international route does not change first-payment refund eligibility.

Exclusions and Cases Requiring Review

Requests submitted more than 60 days after the first payment are outside the no-questions-asked first-payment refund scope of this policy. Monthly subscriptions, upgrade price differences, or data packages purchased separately after the first payment do not receive a new first-payment refund window. Data packages remain available until used and do not expire; data packages that were not the first purchase and have already been consumed are not handled as first-payment orders.

Accounts restricted or suspended for violating the Terms of Use are not covered by the no-questions-asked refund commitment. This includes illegal activity through the subscription service, disruption of route or account systems, unauthorized resale, and improper refunds obtained through payment disputes, duplicate requests, or falsified transaction information. These requests will be reviewed individually against the order records and Terms of Use.

If you believe there is an issue with data usage records, a plan upgrade, or a charge, you can request a review through a ticket. Used-up plan data will not be rewritten as an additional charge, but whether a later order can be refunded still depends on whether it was a first payment and when the request was submitted.

Request Process and Required Information

Refund requests must be submitted through the ticket entry in the user panel. Include the account username, relevant order or payment record, payment method used, and payment reference details that can help locate the transaction. The reason may be brief, or you may state that the request is being handled under the no-questions-asked refund commitment.

For USDT payments, also provide the verifiable transaction hash and original payment address. Do not submit passwords, private keys, recovery phrases, or client subscription content in a ticket. If information is incomplete, the account cannot be matched to the order, or the transaction remains disputed, support will request the necessary details through the ticket. Review will continue once the information can be verified.

Go to the user panel to submit a ticket

Original-Payment Returns and Settlement

Once approved, refunds are generally returned through the original payment channel. Alipay payments are returned to the original Alipay transaction, and WeChat Pay payments are returned to the original WeChat transaction. The actual settlement time depends on the payment channel's processing status. QC VPN does not make fixed commitments about the processing speed of payment institutions or blockchain networks. Check the original payment record and ticket status for the result.

If the original transaction channel cannot receive the refund because of account status, channel restrictions, or technical reasons, support will explain the available handling method in the ticket and verify ownership of the order again. Without confirmation from the account holder, the refund will not be redirected to payment information unrelated to the original transaction.

Special Payment Methods and Further Handling

USDT transactions generally cannot be reversed automatically by the payment network. After approval, the refund must therefore be arranged using verifiable information from the original transaction. On-chain status is determined by the actual transaction record; if the original payment address cannot receive the transfer, explain this in the ticket and follow the verification steps provided by support.

After a refund is completed, the subscription benefits associated with that refunded order will end, and the related route and client subscription information will no longer be provided. If a request is found to be outside this policy's scope, the ticket will explain the basis for the decision. You may add order records or request another review in the same ticket. Matters not covered by this refund policy are handled under the Terms of Use and the rules of the relevant payment channel.