If you have an account, subscription, billing, or international route issue, submit a ticket from the user panel. The conversation keeps your issue details, additional information, and resolution together for follow-up.
Tickets are the official support channel currently available to the public. No email address or Telegram account has been published on this site, so this page does not provide unconfirmed contact details.
For account status, plan traffic, order payments, refund requests, client setup, and route connection issues. Sign in to view the complete reply history.
No public email address is listed in the site's official information. To avoid sending your issue to an unverified address, use a ticket in the user panel.
No Telegram account is listed in the site's official information. Do not use accounts found on unofficial pages to handle account, order, or subscription issues.
Complete details make it easier to begin checking your issue directly. First state whether it concerns your account, billing, client, or route connection, and quote the exact message you see. For subscription issues, include the plan name and status shown in the panel. For connection issues, add your platform, target region, selected route, and error message.
Provide your username and the message shown on the page, and specify whether the issue occurs during sign-in, plan viewing, or client access. QC VPN uses a username and password for registration and does not require an email address, so use your username to identify the account in your ticket.
State the relevant plan, payment method, and order status shown in the panel. QC VPN supports Alipay, WeChat, and USDT. To request a refund, select the relevant order in your ticket and explain your request; this service provides 60-day no-questions-asked refunds, with the final status determined by the ticket outcome.
Specify whether you use Windows, macOS, iOS, Android, or Linux, and include the selected region, route type, and error message. If some international websites work but a particular service does not, list the affected service category so support can distinguish between client configuration, route selection, and the target service's status.
Use the ticket status in the user panel as the reference for reply progress. Complete account and order details can proceed directly to verification; route connection issues usually require checking the platform, region, route, and error message one by one. If more information is needed, support will ask in the original ticket.
Keep information about the same issue in the original ticket to avoid splitting the context. If your connection environment or error message changes, add new screenshots and details there instead of opening another conversation with the same content.
Sign in to the user panel and open the Support Center. Account, subscription, order, and route issues can all be submitted through the same channel.
State your platform, target region, selected route, affected service category, and the message shown on the page. Include screenshots with sensitive information covered.
Return to the Support Center in the user panel to view the status and replies. If more information is needed, continue in the original ticket.